I. PERSONAL DATA PROTECTION
1) Who are we?
Our website address is: https://granlussovtc.com/
This English translation is provided for convenience only. In the event of any discrepancy, the French version shall prevail.
2) Identity of the data controller
Users may be asked to provide certain personal data when filling in the forms offered to them (contact). Providing this data is necessary for Granlusso VTC to process the user’s request.
Granlusso VTC undertakes to comply with the provisions of the amended French Data Protection Act no. 78-17 of 6 January 1978 and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”), and to take all necessary precautions to preserve the security of the personal information entrusted to it.
The Company processes users’ personal data as data controller.
3) Personal data processed and purposes of processing
Granlusso VTC collects on its website the personal data of users who wish to contact the Company directly, in particular via the online contact form. This data is necessary to respond to their request. In providing its services, Granlusso VTC only processes the following personal data, strictly necessary for the contact request: last name, first name, email address.
Users undertake, in particular in the free-text field of the contact form, not to provide any other personal data, a fortiori any sensitive data within the meaning of the GDPR.
The purpose of the processing of users’ personal data by Granlusso VTC is to respond to the requests submitted (e.g. answering the question asked).
All personal data requested by Granlusso VTC is mandatory in order to respond. Failure to provide any information will prevent Granlusso VTC from providing users with the services offered.
Granlusso VTC keeps a written record of the processing of personal data carried out on the Site.
The Company may process all or part of the data:
- to enable browsing of the website and the management and traceability of the services ordered by the user: website connection and usage data, invoicing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
- to improve browsing on the Site: connection and usage data
The Company does not sell your personal data, which is used only where necessary or for statistical and analytical purposes.
4) Recipients of personal data
Data from the website’s forms is sent directly by email to contact@granlussovtc.com with no intermediary other than our hosting provider, IONOS.
5) Data retention period
When the form is submitted, the data is stored in the Granlusso VTC website database for a maximum of 12 months, for archiving purposes in case the email is not delivered.
When the form is submitted, Granlusso VTC undertakes to keep the stored data, unless otherwise required by law or regulation, for a maximum of three (3) years from the last contact with the user.
At the end of this period, or if users exercise their rights, the Company undertakes to destroy any copy of users’ personal data it may hold.
Every user of the Granlusso VTC website has the right to access, rectify and delete the personal data collected. To exercise these rights, users are invited to contact us:
- via the form available on the Contact page of our website;
If users consider that the processing of their personal data infringes the applicable legislation, they may lodge a complaint with the CNIL (French data protection authority).
II. COOKIES
1) What is a cookie?
A cookie is a small file stored on your device (computer, phone, tablet) when you visit a website.
2) Cookies used on this website
The granlussovtc.com website does not use any analytics, advertising or social media cookies. Only cookies strictly necessary for the website to work (for example to remember your chosen language) may be stored. In accordance with the regulations, they do not require your consent.
3) Third-party content
The home page displays Granlusso VTC’s Google reviews through the Trustindex service. When they are displayed, some elements (photos, ratings) are loaded from Trustindex and Google servers, which may therefore receive your IP address.
Links to WhatsApp, Facebook, Instagram and Google Maps do not send any data to these services unless you click on them.
4) Browser settings
You can set your browser at any time to notify you when cookies are stored, to accept them on a case-by-case basis or to refuse them all. The procedure is described in each browser’s help pages: